Many patients have provided feedback in surveys or focus groups on ways to improve our services provided to every one of our HealthCare Partners and we turned these into improvements for 2014. We are granting you with more ways to get involved with your own health care, understand your medical records and track your health; 2014 is about you! Here’s what’s in store for you in 2014:
Make a Payment Online
Patients can now easily make a payment online! You can access our payment link on our website, hcpnv.com, or through our online patient portal, Follow My Health. We accept a variety of credit cards including Visa, MasterCard, Discover and American Express. When making a payment online your account number is required which is provided on your statement. The new online payment system is available 24/7 for your convenience.
PAL (Patient Access Line)
If you need to speak with someone from HealthCare Partners after hours or on week-ends or holidays, our new PAL is there to help. When you call your clinic phone number after hours, you will be greeted by a HealthCare Partners teammate specifically trained to assist you. You can change appointments or check on needed medication refills. Or, if you have a medical issue, we have trained, licensed Registered Nurses to answer any of your questions. These HealthCare Partners Nurses have full access to your Electronic Health Record and can walk you through most any question you need answered.
Televox Appointment Reminders
Patients can now receive appointment reminders, treatment information and other important information regarding their account through our new Televox system. We’re now providing text alerts, courtesy calls and e-mails to patients that sign-up! Speak with a staff member to sign-up for Televox today!
Urgent Care Certification
We know medical issues typically arise at the most inopportune moments. When an immediate medical need arises after clinic hours, HealthCare Partners Nevada is still here to help. With 15 convenient urgent care locations, we offer licensed and specialty trained providers for your immediate needs. All urgent care locations are open seven days a week and the Wynn Clinic is available 24 hours a day.
Follow My Health
Coming in the Summer of 2014, patients will have access to their medical records online through our new Follow My Health patient portal. Through this new patient portal, patients can now track their medications, review their allergies and recent immunizations, view test results, schedule appointments and much more, all within the convenience of your own home.
Visit your clinic for a special open house to meet your doctors and care team! We’ll be holding open houses at select clinics across the valley in 2014 allowing you to learn more about our Total Care Model. Patients will also receive information on how they can manage and track their care from home starting in 2014!